| Frequent Question
1- Within 15 (fifteen) days from the purchase date, products can be exchanged with the sales person liable for the sale. After that deadline, please contact our CAS via the following telephone numbers:
São Paulo and Greater São Paulo Area: (11) 3813-1092
Other localities: 0800 555 750.
2- Verify the Purchase Receipt and the date of purchase to find out if the product is still within the 15 (fifteen) days deadline.
3- Verify the condition of the package (new) and its content; verify if all accessories are inside the box.
4- We will not exchange products without a copy of the Purchase Receipt; that are not in good condition or is damaged due to mishandling.
5- We will not exchange the product in the event the package is dirty, wet or damaged. We only accept packages in perfect conditions.
6- In the event the client has not kept or preserved the product in the package, even though it is still within the 15 (fifteen) day deadline, only the product will be replaced (the accessories contained in the package will not be replaced); the new package will stay at the store.
7- We will not exchange chipped products, products with damaged bodies; that are missing pieces or accessories.
8- Natural wear pieces (accessories) such as arm bands or blood pressure insufflation pumps have a 30 (thirty) day warranty, only when it presents a manufacture defect. Warranty doesn’t cover mishandling.
TIME OF PRODUCT WARRANTY:
All Techline products have a warranty for manufacturer defects. Validity will depend on the product and model purchased. See the product instruction manual for warranty, or in our web site in each model specifications.